{"id":16344,"date":"2022-10-03T19:19:04","date_gmt":"2022-10-03T17:19:04","guid":{"rendered":"https:\/\/bicosy.bico.ch\/faq\/"},"modified":"2025-09-16T10:32:47","modified_gmt":"2025-09-16T08:32:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/bicosy.bico.ch\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div id=\"lead-text-block_2daf6f9d7801a0bf70f8475df58e04a1\" class=\"lead-text \n mt-small\">\n      <div class=\"container\">\n      <div class=\"row\">\n        <div class=\"offset-xl-2 col-xl-8\">\n\n          \n          \n                      <h1 class=\"title text-center h1 h1-big text-center mb-0\">FAQ<\/h1>\n          \n          \n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<div id=\"anker-leiste-block_a6f4228f1767b286a511c823c8797a2a\" class=\"anker-leiste \n mt-medium variante-1\">\n\n      <div class=\"container\">\n      <div class=\"row justify-content-center\">\n\n                  <div class=\"col-lg-6 col-xl-12 col-xxl-10\">\n\n            <div class=\"bar\">\n              <div class=\"bar-header d-xl-none\">\n                <div class=\"bar-title-wrapper\">\n                  <div class=\"bar-open-wrapper\">\n                    <i class=\"fak fa-icon-burger-mobile\"><\/i>\n                  <\/div>\n                  <div class=\"bar-close-wrapper\">\n                    <i class=\"fak fa-icon-close-large\"><\/i>\n                  <\/div>\n                  <div class=\"bar-title\">\n                    Avantages &#038; d\u00e9tails                  <\/div>\n                <\/div>\n                \n              <\/div>\n\n              <div class=\"bar-wrapper\">\n\n                <div class=\"bar-items\">\n\n                                      <a class=\"anchor-item\" href=\"#matelas\">\n                                            Matelas                    <\/a>\n                                      <a class=\"anchor-item\" href=\"#basics\">\n                                            BICO basics                    <\/a>\n                                      <a class=\"anchor-item\" href=\"#sommiers\">\n                                            Sommier \u00e0 lattes                    <\/a>\n                                      <a class=\"anchor-item\" href=\"#oreillers-couettes\">\n                                            Oreillers &#038; couettes                    <\/a>\n                                      <a class=\"anchor-item\" href=\"#boxspring\">\n                                            Lits boxspring                    <\/a>\n                                      <a class=\"anchor-item\" href=\"#commande-livraison\">\n                                            Commande &#038; livraison                    <\/a>\n                                      <a class=\"anchor-item\" href=\"#service-garantie\">\n                                            Service &#038; garantie                    <\/a>\n                                      <a class=\"anchor-item\" href=\"#compte-client\">\n                                            Compte client                    <\/a>\n                  \n                <\/div>\n\n                              <\/div>\n            <\/div>\n          <\/div>\n\n        \n\n      <\/div>\n    <\/div>\n  \n<\/div>\n\n\n<div id=\"matelas\" class=\"accordion-element \n mt-medium mb-medium\">\n\n      <div class=\"container\">\n      <div class=\"row \">\n\n                  <div class=\"offset-xl-1 col-lg-4\">\n            <h2 class=\"h2 mb-lg-0\">\n              Matelas            <\/h2>\n          <\/div>\n        \n        <div class=\"col-lg-8 col-xl-6\">\n          <table id=\"customDataTableService_matelas\" class=\"custom-data-table mb-4\" style=\"width:100%\">\n            <thead style=\"display: none!important;\">\n              <tr>\n                <th><\/th>\n              <\/tr>\n            <\/thead>\n            <tbody>\n                                                              <tr id=\"DataTableRow_matelas_0\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_0\" aria-expanded=\"false\" aria-controls=\"collapsematelas_0\">\n                <span>Quelle est la dur\u00e9e de vie d\u2019un matelas?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_0\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>La dur\u00e9e de vie du matelas d\u00e9pend du ressenti personnel, de <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">l\u2019entretien et du soin<\/a>, ainsi que de la fr\u00e9quence d\u2019utilisation. Pour des raisons d\u2019hygi\u00e8ne, il est toutefois conseill\u00e9 de le remplacer apr\u00e8s 8 \u00e0 10 ans.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_1\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_1\" aria-expanded=\"false\" aria-controls=\"collapsematelas_1\">\n                <span>Comment trouver le matelas qui me correspond?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_1\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Cela d\u00e9pend de vos souhaits et besoins individuels. Notre guide des matelas vous aide \u00e0 y voir plus clair. <a href=\"https:\/\/bicosy.bico.ch\/fr\/magasins\/\">Nous-m\u00eames ou nos partenaires de proximit\u00e9<\/a> nous ferons \u00e9galement un plaisir de vous conseiller personnellement. \u00c0 moins que vous ne pr\u00e9f\u00e9riez nous consulter tranquillement depuis chez vous par t\u00e9l\u00e9phone ou en visioconf\u00e9rence?<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_2\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_2\" aria-expanded=\"false\" aria-controls=\"collapsematelas_2\">\n                <span>Vaut-il mieux choisir un matelas ferme ou souple?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_2\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Le matelas qui vous convient doit vous procurer une sensation de couchage agr\u00e9able, soulager vos \u00e9paules et vos hanches, tout en soutenant votre corps. Le bon degr\u00e9 de fermet\u00e9 d\u00e9pend de votre morphologie et de votre ressenti. Notre guide des matelas vous aide \u00e0 y voir clair. En cas de doute, n\u2019h\u00e9sitez pas \u00e0 vous faire <a href=\"https:\/\/bicosy.bico.ch\/fr\/magasins\/\">conseiller personnellement<\/a> et \u00e0 tester les matelas.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_3\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_3\" aria-expanded=\"false\" aria-controls=\"collapsematelas_3\">\n                <span>Est-il pr\u00e9f\u00e9rable de choisir un matelas diff\u00e9rent de celui de mon ou ma partenaire?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_3\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>\u00ab\u00a0Le bon matelas et le bon degr\u00e9 de fermet\u00e9 d\u00e9pendent de votre morphologie et de votre ressenti. Il est donc tr\u00e8s souvent pr\u00e9f\u00e9rable que chaque partenaire choisisse le matelas qui lui convient personnellement.<br \/>\nVous avez la possibilit\u00e9 de demander un m\u00eame mod\u00e8le en deux degr\u00e9s de fermet\u00e9 diff\u00e9rents dans une seule housse.\u00a0\u00bb<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_4\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_4\" aria-expanded=\"false\" aria-controls=\"collapsematelas_4\">\n                <span>Est-il conseill\u00e9 d\u2019acheter un matelas sans le tester?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_4\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Cela d\u00e9pend de vos souhaits et besoins individuels. Notre guide des matelas vous aide \u00e0 y voir plus clair. <a href=\"https:\/\/bicosy.bico.ch\/fr\/magasins\/\">Nous-m\u00eames ou nos partenaires<\/a> nous ferons \u00e9galement un plaisir de vous conseiller personnellement.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_5\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_5\" aria-expanded=\"false\" aria-controls=\"collapsematelas_5\">\n                <span>O\u00f9 peut-on tester les matelas et se faire conseiller?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_5\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>La <a href=\"https:\/\/bicosy.bico.ch\/fr\/magasins\/\">recherche revendeurs<\/a> vous indique les points de vente situ\u00e9s \u00e0 proximit\u00e9. Pour chaque produit, les points de vente qui pr\u00e9sentent ce mod\u00e8le pr\u00e9cis dans leur exposition sont \u00e9galement affich\u00e9s.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_6\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_6\" aria-expanded=\"false\" aria-controls=\"collapsematelas_6\">\n                <span>Peut-on tester un matelas?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_6\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Garantie satisfaction<br \/>\nVous b\u00e9n\u00e9ficiez d\u2019une garantie satisfaction de 100 jours sur tous les matelas BICO et Isabelle. En cas d\u2019insatisfaction, vous pouvez \u00e9changer le noyau de votre matelas contre un autre de m\u00eame mod\u00e8le ou de m\u00eame hauteur jusqu\u2019\u00e0 100 jours apr\u00e8s la livraison. Nous facturons pour cela un forfait de service de CHF 110.\u2013. Les \u00e9ventuelles diff\u00e9rences de prix li\u00e9es au choix d\u2019un autre mod\u00e8le sont \u00e0 votre charge.<br \/>\nUtilisez le <a href=\"https:\/\/bicosy.bico.ch\/fr\/contact\/\">formulaire de contact<\/a> pour demander un \u00e9change de noyau.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_7\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_7\" aria-expanded=\"false\" aria-controls=\"collapsematelas_7\">\n                <span>Quel matelas choisir contre le mal de dos?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_7\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Le syst\u00e8me de lit doit \u00eatre adapt\u00e9 \u00e0 vos besoins individuels, surtout si vous souffrez de douleurs. <a href=\"https:\/\/bicosy.bico.ch\/fr\/blog-du-sommeil\/prevenez-les-maux-de-dos-avec-le-bon-matelas\/\">La position droite de votre colonne vert\u00e9brale<\/a> et le soutien ergonomique requis soulagent votre appareil locomoteur. Certains mod\u00e8les sont particuli\u00e8rement adapt\u00e9s. Notre guide des matelas vous aide \u00e0 y voir plus clair. En cas de doute, faites-vous <a href=\"https:\/\/bicosy.bico.ch\/fr\/magasins\/\">conseiller personnellement<\/a> et testez les matelas.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_8\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_8\" aria-expanded=\"false\" aria-controls=\"collapsematelas_8\">\n                <span>Quel matelas choisir lorsqu\u2019on transpire?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_8\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Le climat du lit influence directement la qualit\u00e9 du sommeil. Un syst\u00e8me de lit adapt\u00e9, compos\u00e9 du matelas, de la couette et de l\u2019oreiller, peut contribuer significativement \u00e0 un climat de lit agr\u00e9able. Veillez \u00e0 choisir des mat\u00e9riaux respirants et thermor\u00e9gulateurs. La gamme BICO Clima est sp\u00e9cifiquement con\u00e7ue dans cet esprit.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_9\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_9\" aria-expanded=\"false\" aria-controls=\"collapsematelas_9\">\n                <span>Pourquoi les matelas ont-ils des rembourrages en laine?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_9\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>La laine vierge de mouton assure une temp\u00e9rature optimale pendant le sommeil, pour un lit bien chaud et sec. Ses fibres sont respirantes et absorbent l\u2019humidit\u00e9 sans para\u00eetre humides au toucher. Elle a en outre un effet antibact\u00e9rien et contribue significativement \u00e0 l\u2019hygi\u00e8ne du lit. Et c\u2019est une mati\u00e8re premi\u00e8re naturelle et renouvelable, donc respectueuse de l\u2019environnement.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_10\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_10\" aria-expanded=\"false\" aria-controls=\"collapsematelas_10\">\n                <span>Est-ce que BICO propose \u00e9galement des matelas pour les personnes allergiques?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_10\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Par ailleurs, tous les matelas de la gamme BICO sont disponibles, <a href=\"https:\/\/bicosy.bico.ch\/fr\/contact\/\">sur demande<\/a> et sans suppl\u00e9ment, avec une housse anallergique. Celle-ci est <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">lavable \u00e0 60 \u00b0C<\/a> et se compose d\u2019un tissu ClimaFlow matelass\u00e9 de fibres creuses avec protection anti-acariens Sensity\u2122 naturelle (vegan).<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_11\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_11\" aria-expanded=\"false\" aria-controls=\"collapsematelas_11\">\n                <span>Est-ce que BICO propose \u00e9galement des matelas sans m\u00e9tal?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_11\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Bico a mis au point sa propre alternative aux matelas \u00e0 ressorts ensach\u00e9s classiques: une technologie de suspensions en plastique. Sans aucun m\u00e9tal dans la surface de couchage, on obtient ainsi le m\u00eame effet amortissant qu\u2019avec les ressorts, donc leur confort caract\u00e9ristique. Les matelas \u00e0 noyau en mousse ont \u00e9galement une surface de couchage sans m\u00e9tal. Les tirettes des fermetures \u00e9clair ou certaines petites pi\u00e8ces sont m\u00e9talliques, mais les quantit\u00e9s sont si faibles que leur influence \u00e9lectromagn\u00e9tique est n\u00e9gligeable.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_12\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_12\" aria-expanded=\"false\" aria-controls=\"collapsematelas_12\">\n                <span>Est-ce que BICO propose \u00e9galement des matelas vegan?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_12\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Tous les matelas de l\u2019assortiment BICO sont disponibles, <a href=\"https:\/\/bicosy.bico.ch\/fr\/contact\/\">sur demande<\/a> et sans suppl\u00e9ment, avec une housse vegan. Le caract\u00e8re vegan se rapporte au mat\u00e9riau de matelassage (\u00e0 la place de la laine vierge de mouton) et \u00e0 la protection anti-acariens (bact\u00e9ries lactiques). Si vous le souhaitez, vous pouvez opter pour la housse de matelas vegan.<br \/>\nLes gammes Isabelle by BICO et BICO basics sont fabriqu\u00e9es en mat\u00e9riaux vegan.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_13\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_13\" aria-expanded=\"false\" aria-controls=\"collapsematelas_13\">\n                <span>Est-il possible d\u2019acheter une housse de matelas suppl\u00e9mentaire?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_13\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><a href=\"https:\/\/bicosy.bico.ch\/fr\/contact\/\">Sur demande<\/a> et en indiquant le mod\u00e8le et les dimensions concern\u00e9s, vous pouvez acheter des housses de matelas de BICO et Isabelle by BICO.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_14\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_14\" aria-expanded=\"false\" aria-controls=\"collapsematelas_14\">\n                <span>O\u00f9 sont fabriqu\u00e9s les matelas?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_14\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Tous les matelas des gammes BICO et Isabelle sont fabriqu\u00e9s \u00e0 Sch\u00e4nis (SG) avec une grande part de travail manuel et avec des mati\u00e8res premi\u00e8res provenant de fournisseurs locaux. BICO basics est un assortiment d\u2019entr\u00e9e de gamme clair, qui offre une bonne qualit\u00e9 \u00e0 un prix attrayant et est fabriqu\u00e9 dans une usine s\u0153ur en Europe.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_15\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_15\" aria-expanded=\"false\" aria-controls=\"collapsematelas_15\">\n                <span>Quel c\u00f4t\u00e9 mettre en haut?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_15\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>L\u2019\u00e9tiquette de la marque concern\u00e9e est toujours appos\u00e9e sur le dessus du matelas. Selon le mod\u00e8le, les c\u00f4t\u00e9s t\u00eate et pied sont marqu\u00e9s d\u2019une \u00e9tiquette suppl\u00e9mentaire.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_16\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_16\" aria-expanded=\"false\" aria-controls=\"collapsematelas_16\">\n                <span>Mon matelas neuf sent fort. Que faire?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_16\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Si votre nouveau matelas a une odeur chimique d\u00e9sagr\u00e9able, ce n\u2019est g\u00e9n\u00e9ralement pas inqui\u00e9tant. Tous nos matelas ont un noyau en mousse de tr\u00e8s haute qualit\u00e9. Le processus de fabrication de nombreuses mousses lib\u00e8re des huiles et des gaz totalement inoffensifs pour l\u2019environnement et la sant\u00e9. Ces substances peuvent toutefois g\u00e9n\u00e9rer des odeurs qui s\u2019estompent en quelques jours, surtout lorsque les matelas sont livr\u00e9s emball\u00e9s. C\u2019est pourquoi nous vous recommandons d\u2019a\u00e9rer plus souvent que d\u2019habitude au d\u00e9but. Ouvrez \u00e9galement la fermeture \u00e9clair de la housse du matelas et changez fr\u00e9quemment le linge de lit. Vous pouvez aussi laver la housse du matelas.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_17\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_17\" aria-expanded=\"false\" aria-controls=\"collapsematelas_17\">\n                <span>Mon nouveau matelas fait du bruit.<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_17\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>En raison des mat\u00e9riaux et des fibres utilis\u00e9s dans la housse, un l\u00e9ger cr\u00e9pitement, similaire au bruit qu\u2019on fait en marchant en raquettes, est audible au d\u00e9but. Il diminuera progressivement.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_18\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_18\" aria-expanded=\"false\" aria-controls=\"collapsematelas_18\">\n                <span>Mon matelas est trop dur\/mou.<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_18\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Comme notre corps peut avoir besoin d\u2019un certain temps pour s\u2019habituer \u00e0 une nouvelle sensation de couchage, nous recommandons de tester un nouveau matelas pendant plusieurs semaines.<br \/>\nVous b\u00e9n\u00e9ficiez d\u2019une garantie satisfaction de 100 jours sur tous les matelas BICO et Isabelle. En cas d\u2019insatisfaction, vous pouvez \u00e9changer le noyau de votre matelas contre un autre de m\u00eame mod\u00e8le ou de m\u00eame hauteur jusqu\u2019\u00e0 100 jours apr\u00e8s la livraison. Nous facturons pour cela un forfait de service de CHF 110.\u2013. Les \u00e9ventuelles diff\u00e9rences de prix sont \u00e0 votre charge.<br \/>\nUtilisez le <a href=\"https:\/\/bicosy.bico.ch\/fr\/contact\/\">formulaire de contact<\/a> pour demander un \u00e9change de noyau.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_19\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_19\" aria-expanded=\"false\" aria-controls=\"collapsematelas_19\">\n                <span>Combien de temps faut-il pour s\u2019habituer \u00e0 un nouveau matelas?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_19\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Il faut parfois du temps pour s\u2019habituer au confort de couchage d\u2019un nouveau matelas, surtout s\u2019il est tr\u00e8s diff\u00e9rent du pr\u00e9c\u00e9dent. Laissez-vous au moins un mois.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_20\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_20\" aria-expanded=\"false\" aria-controls=\"collapsematelas_20\">\n                <span>Faut-il retourner le matelas?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_20\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">Retourner<\/a> r\u00e9guli\u00e8rement les matelas r\u00e9versibles favorise l\u2019\u00e9vacuation de l\u2019humidit\u00e9 et soulage le mat\u00e9riau. Les matelas inversables t\u00eate\/pieds peuvent en outre \u00eatre retourn\u00e9s dans le sens de la longueur. BICO utilise des mousses de haute qualit\u00e9, \u00e0 la dur\u00e9e de vie \u00e9lev\u00e9e m\u00eame si le matelas n\u2019est pas retourn\u00e9.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_21\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_21\" aria-expanded=\"false\" aria-controls=\"collapsematelas_21\">\n                <span>\u00c0 quelle fr\u00e9quence faut-il nettoyer les matelas?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_21\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">Lavez<\/a> la housse du matelas une fois par an.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_22\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_22\" aria-expanded=\"false\" aria-controls=\"collapsematelas_22\">\n                <span>Comment nettoyer un matelas?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_22\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>La housse des matelas est lavable en machine ou peut \u00eatre nettoy\u00e9e \u00e0 sec. Les <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">consignes d\u2019entretien<\/a> figurant sur les \u00e9tiquettes cousues sur les produits doivent \u00eatre respect\u00e9es. Le noyau du matelas lui-m\u00eame ne peut pas \u00eatre lav\u00e9.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_23\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_23\" aria-expanded=\"false\" aria-controls=\"collapsematelas_23\">\n                <span>Dans quels degr\u00e9s de fermet\u00e9 les matelas sont-ils disponibles?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_23\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>La plupart des matelas sont disponibles dans 3 degr\u00e9s de fermet\u00e9: soft, medium et dura. Certains mod\u00e8les sont \u00e9galement disponibles en version extra dura.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_matelas_24\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsematelas_24\" aria-expanded=\"false\" aria-controls=\"collapsematelas_24\">\n                <span>Dans quelles dimensions les matelas sont-ils disponibles?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsematelas_24\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>La plupart des matelas existent en 4 longueurs: 190, 200, 210 et 220 cm<br \/>\nEt en 9 largeurs: 80, 90, 95, 100, 120, 140, 160, 180 et 200 cm<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                            <\/tbody>\n          <\/table>\n                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    <div class=\"existing-row-ids\" data-row-ids=\"DataTableRow_matelas_0,DataTableRow_matelas_1,DataTableRow_matelas_2,DataTableRow_matelas_3,DataTableRow_matelas_4,DataTableRow_matelas_5,DataTableRow_matelas_6,DataTableRow_matelas_7,DataTableRow_matelas_8,DataTableRow_matelas_9,DataTableRow_matelas_10,DataTableRow_matelas_11,DataTableRow_matelas_12,DataTableRow_matelas_13,DataTableRow_matelas_14,DataTableRow_matelas_15,DataTableRow_matelas_16,DataTableRow_matelas_17,DataTableRow_matelas_18,DataTableRow_matelas_19,DataTableRow_matelas_20,DataTableRow_matelas_21,DataTableRow_matelas_22,DataTableRow_matelas_23,DataTableRow_matelas_24\" style=\"display:none!important;\">\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<div id=\"basics\" class=\"accordion-element \n mt-big \">\n\n      <div class=\"container\">\n      <div class=\"row \">\n\n                  <div class=\"offset-xl-1 col-lg-4\">\n            <h2 class=\"h2 mb-lg-0\">\n              BICO basics            <\/h2>\n          <\/div>\n        \n        <div class=\"col-lg-8 col-xl-6\">\n          <table id=\"customDataTableService_basics\" class=\"custom-data-table mb-4\" style=\"width:100%\">\n            <thead style=\"display: none!important;\">\n              <tr>\n                <th><\/th>\n              <\/tr>\n            <\/thead>\n            <tbody>\n                                                              <tr id=\"DataTableRow_basics_0\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsebasics_0\" aria-expanded=\"false\" aria-controls=\"collapsebasics_0\">\n                <span>Combien de temps apr\u00e8s le d\u00e9ballage peut-on utiliser un matelas BICO basics?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsebasics_0\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Ouvrez l\u2019emballage avec pr\u00e9caution et d\u00e9roulez le matelas. Nous vous conseillons d\u2019attendre 3 heures avant de dormir dessus.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_basics_1\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsebasics_1\" aria-expanded=\"false\" aria-controls=\"collapsebasics_1\">\n                <span>O\u00f9 les matelas sont-ils fabriqu\u00e9s?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsebasics_1\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Nos matelas BICO basics sont fabriqu\u00e9s en Europe.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_basics_2\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsebasics_2\" aria-expanded=\"false\" aria-controls=\"collapsebasics_2\">\n                <span>Les matelas BICO basics existent-ils dans d\u2019autres degr\u00e9s de fermet\u00e9?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsebasics_2\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Les mod\u00e8les BICO basics #01 et #02 existent en fermet\u00e9 medium. Les matelas #03 et #04 sont r\u00e9versibles, avec une face medium et une face firm.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_basics_3\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsebasics_3\" aria-expanded=\"false\" aria-controls=\"collapsebasics_3\">\n                <span>Les matelas BICO basics existent-ils dans d\u2019autres dimensions?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsebasics_3\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Les matelas BICO basics existent en 6 largeurs: 80, 90, 100, 120, 140, 160 et 180 cm et en 1 longueur: 200 cm. Les mod\u00e8les #03 et #04 existent en outre en 90\u00d7190 cm.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_basics_4\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsebasics_4\" aria-expanded=\"false\" aria-controls=\"collapsebasics_4\">\n                <span>Est-il possible de tester un matelas BICO basics?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsebasics_4\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><strong>Garantie satisfait ou rembours\u00e9<\/strong><br \/>\nEn cas d\u2019insatisfaction, vous pouvez retourner nos matelas BICO basics jusqu\u2019\u00e0 100 jours apr\u00e8s la livraison. Le prix vous est int\u00e9gralement rembours\u00e9. Nous organisons l\u2019enl\u00e8vement du matelas d\u00e9roul\u00e9. Nous vous envoyons \u00e0 cette fin une housse en plastique dans laquelle l\u2019emballer. Notre service de transport vous contacte pour r\u00e9cup\u00e9rer le matelas gratuitement et nous vous remboursons le prix d\u2019achat.<br \/>\nVeuillez toutefois garder en m\u00e9moire qu\u2019il faut compter 30 nuits en moyenne pour que le corps s\u2019habitue \u00e0 une nouvelle literie.<br \/>\nUtilisez le <a href=\"https:\/\/bicosy.bico.ch\/fr\/contact\/\">formulaire de contact<\/a> pour pr\u00e9venir notre \u00e9quipe de service du retour.<br \/>\nLa garantie satisfait ou rembours\u00e9 ne s\u2019applique pas aux sommiers.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                            <\/tbody>\n          <\/table>\n                                                                                                                                                                                                                                                                    <div class=\"existing-row-ids\" data-row-ids=\"DataTableRow_basics_0,DataTableRow_basics_1,DataTableRow_basics_2,DataTableRow_basics_3,DataTableRow_basics_4\" style=\"display:none!important;\">\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<div id=\"sommiers\" class=\"accordion-element \n mt-medium mb-medium\">\n\n      <div class=\"container\">\n      <div class=\"row \">\n\n                  <div class=\"offset-xl-1 col-lg-4\">\n            <h2 class=\"h2 mb-lg-0\">\n              Sommier \u00e0 lattes            <\/h2>\n          <\/div>\n        \n        <div class=\"col-lg-8 col-xl-6\">\n          <table id=\"customDataTableService_sommiers\" class=\"custom-data-table mb-4\" style=\"width:100%\">\n            <thead style=\"display: none!important;\">\n              <tr>\n                <th><\/th>\n              <\/tr>\n            <\/thead>\n            <tbody>\n                                                              <tr id=\"DataTableRow_sommiers_0\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsesommiers_0\" aria-expanded=\"false\" aria-controls=\"collapsesommiers_0\">\n                <span>Quelle est la dur\u00e9e de vie d\u2019un sommier?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsesommiers_0\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Lors de l\u2019achat d\u2019un nouveau matelas, il est recommand\u00e9 de v\u00e9rifier \u00e9galement si l<a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">a force de rappel des lattes du sommier<\/a> n\u2019a pas faibli. Il est conseill\u00e9 de changer de sommier tous les 10 ans environ.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_sommiers_1\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsesommiers_1\" aria-expanded=\"false\" aria-controls=\"collapsesommiers_1\">\n                <span>Faut-il changer de sommier lorsqu\u2019on ach\u00e8te un nouveau matelas?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsesommiers_1\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><a href=\"https:\/\/bicosy.bico.ch\/fr\/blog-du-sommeil\/a-quoi-sert-le-sommier-a-lattes\/\">L\u2019interaction du sommier \u00e0 lattes et du matelas<\/a> est essentielle pour un \u00e9quilibre optimal du corps pendant le sommeil. Pour que le syst\u00e8me de sommeil puisse d\u00e9ployer toute son efficacit\u00e9, la qualit\u00e9 et l\u2019ad\u00e9quation de ces deux \u00e9l\u00e9ments doivent \u00eatre garanties. Pour un confort de couchage optimal, BICO adapte ses sommiers \u00e0 lattes \u00e0 sa gamme de matelas. C\u2019est pourquoi nous recommandons de combiner un nouveau matelas avec un sommier appropri\u00e9.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                            <\/tbody>\n          <\/table>\n                                                                                                                    <div class=\"existing-row-ids\" data-row-ids=\"DataTableRow_sommiers_0,DataTableRow_sommiers_1\" style=\"display:none!important;\">\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<div id=\"oreillers-couettes\" class=\"accordion-element \n mt-medium mb-medium\">\n\n      <div class=\"container\">\n      <div class=\"row \">\n\n                  <div class=\"offset-xl-1 col-lg-4\">\n            <h2 class=\"h2 mb-lg-0\">\n              Oreillers &#038; couettes            <\/h2>\n          <\/div>\n        \n        <div class=\"col-lg-8 col-xl-6\">\n          <table id=\"customDataTableService_oreillers-couettes\" class=\"custom-data-table mb-4\" style=\"width:100%\">\n            <thead style=\"display: none!important;\">\n              <tr>\n                <th><\/th>\n              <\/tr>\n            <\/thead>\n            <tbody>\n                                                              <tr id=\"DataTableRow_oreillers-couettes_0\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseoreillers-couettes_0\" aria-expanded=\"false\" aria-controls=\"collapseoreillers-couettes_0\">\n                <span>Quelle est la dur\u00e9e de vie d\u2019un oreiller?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseoreillers-couettes_0\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>M\u00eame bien <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">entretenus<\/a>, les oreillers finissent par ne plus \u00eatre hygi\u00e9niques et n\u2019offrent plus le m\u00eame soutien qu\u2019avant. Il est conseill\u00e9 de les changer tous les 3 \u00e0 5 ans.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_oreillers-couettes_1\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseoreillers-couettes_1\" aria-expanded=\"false\" aria-controls=\"collapseoreillers-couettes_1\">\n                <span>\u00c0 quelle fr\u00e9quence faut-il nettoyer les oreillers?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseoreillers-couettes_1\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">Lavez<\/a> les oreillers ou leur housse une fois par an.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_oreillers-couettes_2\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseoreillers-couettes_2\" aria-expanded=\"false\" aria-controls=\"collapseoreillers-couettes_2\">\n                <span>Comment nettoyer un oreiller?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseoreillers-couettes_2\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Selon les mod\u00e8les, l\u2019oreiller complet ou la housse sont lavables en machine ou peuvent \u00eatre nettoy\u00e9s \u00e0 sec. Les <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">consignes d\u2019entretien<\/a> figurant sur les \u00e9tiquettes cousues sur les produits doivent \u00eatre respect\u00e9es.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_oreillers-couettes_3\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseoreillers-couettes_3\" aria-expanded=\"false\" aria-controls=\"collapseoreillers-couettes_3\">\n                <span>Quelles sont les taies adapt\u00e9es aux oreillers?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseoreillers-couettes_3\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>La dimension de la taie est indiqu\u00e9e sur chaque oreiller. Les dimensions nettes de l\u2019oreiller figurent dans les informations d\u00e9taill\u00e9es de chaque produit. Le linge de lit BICO est particuli\u00e8rement bien adapt\u00e9.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_oreillers-couettes_4\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseoreillers-couettes_4\" aria-expanded=\"false\" aria-controls=\"collapseoreillers-couettes_4\">\n                <span>Existe-t-il des oreillers vegan?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseoreillers-couettes_4\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Certains oreillers ne contiennent pas du tout de duvet. ClimaLuxe Vario est la version vegan du best-seller. Autres produits vegan: VitaPro Classic, VitaLuxeClassic, oreillers Isabelle<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_oreillers-couettes_5\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseoreillers-couettes_5\" aria-expanded=\"false\" aria-controls=\"collapseoreillers-couettes_5\">\n                <span>Quelle est la dur\u00e9e de vie d\u2019une couette?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseoreillers-couettes_5\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>M\u00eame bien <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">entretenues<\/a>, les couettes ne restent pas ind\u00e9finiment hygi\u00e9niques. Leur garnissage peut s\u2019agglutiner et elles ne tiennent plus correctement chaud. Il est conseill\u00e9 de les changer tous les 6 \u00e0 8 ans.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_oreillers-couettes_6\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseoreillers-couettes_6\" aria-expanded=\"false\" aria-controls=\"collapseoreillers-couettes_6\">\n                <span>\u00c0 quelle fr\u00e9quence faut-il nettoyer les couettes?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseoreillers-couettes_6\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">Lavez<\/a> votre couette une fois par an.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_oreillers-couettes_7\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseoreillers-couettes_7\" aria-expanded=\"false\" aria-controls=\"collapseoreillers-couettes_7\">\n                <span>Comment nettoyer une couette?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseoreillers-couettes_7\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>La plupart d\u2019entre elles sont lavables en machine ou peuvent \u00eatre nettoy\u00e9es \u00e0 sec. Les <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">consignes d\u2019entretien<\/a> figurant sur les \u00e9tiquettes cousues sur les produits doivent \u00eatre respect\u00e9es.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_oreillers-couettes_8\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseoreillers-couettes_8\" aria-expanded=\"false\" aria-controls=\"collapseoreillers-couettes_8\">\n                <span>Existe-t-il des couettes vegan?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseoreillers-couettes_8\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Certaines couettes ne contiennent pas du tout de duvet. La couette Isabelle est en 100% Tencel\u00ae, un mat\u00e9riau durable issu du bois. Tr\u00e8s lisse et agr\u00e9able au toucher, il assure un climat de lit id\u00e9al. Ses fibres absorbent l\u2019humidit\u00e9 et l\u2019\u00e9vacuent loin du corps.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                            <\/tbody>\n          <\/table>\n                                                                                                                                                                                                                                                                                                                                                                                                                                                                    <div class=\"existing-row-ids\" data-row-ids=\"DataTableRow_oreillers-couettes_0,DataTableRow_oreillers-couettes_1,DataTableRow_oreillers-couettes_2,DataTableRow_oreillers-couettes_3,DataTableRow_oreillers-couettes_4,DataTableRow_oreillers-couettes_5,DataTableRow_oreillers-couettes_6,DataTableRow_oreillers-couettes_7,DataTableRow_oreillers-couettes_8\" style=\"display:none!important;\">\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<div id=\"boxspring\" class=\"accordion-element \n mt-medium mb-medium\">\n\n      <div class=\"container\">\n      <div class=\"row \">\n\n                  <div class=\"offset-xl-1 col-lg-4\">\n            <h2 class=\"h2 mb-lg-0\">\n              Lits boxspring            <\/h2>\n          <\/div>\n        \n        <div class=\"col-lg-8 col-xl-6\">\n          <table id=\"customDataTableService_boxspring\" class=\"custom-data-table mb-4\" style=\"width:100%\">\n            <thead style=\"display: none!important;\">\n              <tr>\n                <th><\/th>\n              <\/tr>\n            <\/thead>\n            <tbody>\n                                                              <tr id=\"DataTableRow_boxspring_0\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseboxspring_0\" aria-expanded=\"false\" aria-controls=\"collapseboxspring_0\">\n                <span>Qu\u2019est-ce qui caract\u00e9rise les lits boxspring?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseboxspring_0\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Un lit boxspring se compose d\u2019un sommier \u00e0 ressorts, d\u2019un matelas et d\u2019un topper. Un lit boxspring a tendance \u00e0 avoir un effet amortissant un peu plus marqu\u00e9 qu\u2019un syst\u00e8me de lit classique (cadre de lit, sommier \u00e0 lattes, matelas). Le choix est souvent une affaire de go\u00fbt. Le lit est recouvert de tissu et poss\u00e8de g\u00e9n\u00e9ralement une t\u00eate de lit d\u00e9corative. La s\u00e9lection de mod\u00e8les, de mati\u00e8res et de coloris permet de personnaliser les lits.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_boxspring_1\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseboxspring_1\" aria-expanded=\"false\" aria-controls=\"collapseboxspring_1\">\n                <span>Est-il possible de combiner un matelas \u00abnormal\u00bb avec un lit boxspring?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseboxspring_1\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Bien entendu, tous les matelas de notre assortiment peuvent \u00eatre combin\u00e9s avec des lits boxspring. Nous recommandons d\u2019opter pour un matelas d\u2019au moins 22 cm d\u2019\u00e9paisseur pour un confort de couchage boxspring harmonieux.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_boxspring_2\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseboxspring_2\" aria-expanded=\"false\" aria-controls=\"collapseboxspring_2\">\n                <span>Y a-t-il un poids corporel maximal pour les produits?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseboxspring_2\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Lorsque c\u2019est le cas, il figure dans les d\u00e9tails du produit.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_boxspring_3\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseboxspring_3\" aria-expanded=\"false\" aria-controls=\"collapseboxspring_3\">\n                <span>O\u00f9 sont fabriqu\u00e9s les lits boxspring?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseboxspring_3\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Chaque lit boxspring est fabriqu\u00e9 individuellement pour la client\u00e8le \u00e0 <a href=\"https:\/\/bicosy.bico.ch\/fr\/swissness\/\">Sch\u00e4nis (SG)<\/a>. Dans la mesure du possible, nous nous approvisionnons en mati\u00e8res premi\u00e8res aupr\u00e8s de fournisseurs nationaux. Nous utilisons des bois indig\u00e8nes, des mousses confort fabriqu\u00e9es en Suisse et de la laine de moutons suisses.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_boxspring_4\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseboxspring_4\" aria-expanded=\"false\" aria-controls=\"collapseboxspring_4\">\n                <span>Quelle est la dur\u00e9e de vie d\u2019un topper de boxspring?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseboxspring_4\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>La dur\u00e9e de vie d\u2019un topper d\u00e9pend du ressenti personnel, de <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">l\u2019entretien<\/a> et du soin, ainsi que de la fr\u00e9quence d\u2019utilisation. Pour des raisons d\u2019hygi\u00e8ne, il est toutefois conseill\u00e9 de le remplacer apr\u00e8s 5 \u00e0 6 ans.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_boxspring_5\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseboxspring_5\" aria-expanded=\"false\" aria-controls=\"collapseboxspring_5\">\n                <span>\u00c0 quelle fr\u00e9quence faut-il nettoyer les toppers de boxspring?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseboxspring_5\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">Lavez<\/a> la housse du topper une fois par an.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_boxspring_6\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseboxspring_6\" aria-expanded=\"false\" aria-controls=\"collapseboxspring_6\">\n                <span>Comment nettoyer un topper de boxspring?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseboxspring_6\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;La housse du topper est lavable en machine ou peut \u00eatre nettoy\u00e9e \u00e0 sec. Les consignes d\u2019entretien figurant sur les \u00e9tiquettes cousues sur les produits doivent \u00eatre respect\u00e9es.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15235,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:11982760},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}\">La housse du topper est lavable en machine ou peut \u00eatre nettoy\u00e9e \u00e0 sec. Les <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">consignes d\u2019entretien<\/a> figurant sur les \u00e9tiquettes cousues sur les produits doivent \u00eatre respect\u00e9es.<\/span><\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_boxspring_7\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseboxspring_7\" aria-expanded=\"false\" aria-controls=\"collapseboxspring_7\">\n                <span>Comment nettoyer un lit boxspring?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseboxspring_7\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Pour <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">nettoyer<\/a> le tissu de la housse, nous recommandons d\u2019utiliser une brosse l\u00e9g\u00e8re ou l\u2019embout pour meubles capitonn\u00e9s de l\u2019aspirateur. N\u2019employez pas de d\u00e9tachant. Les pieds en bois v\u00e9ritable ne doivent pas \u00eatre nettoy\u00e9s avec des d\u00e9tergents. Les salissures peuvent \u00eatre \u00e9limin\u00e9es \u00e0 l\u2019aide d\u2019un chiffon humide.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                            <\/tbody>\n          <\/table>\n                                                                                                                                                                                                                                                                                                                                                                                                                    <div class=\"existing-row-ids\" data-row-ids=\"DataTableRow_boxspring_0,DataTableRow_boxspring_1,DataTableRow_boxspring_2,DataTableRow_boxspring_3,DataTableRow_boxspring_4,DataTableRow_boxspring_5,DataTableRow_boxspring_6,DataTableRow_boxspring_7\" style=\"display:none!important;\">\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<div id=\"commande-livraison\" class=\"accordion-element \n mt-medium mb-medium\">\n\n      <div class=\"container\">\n      <div class=\"row \">\n\n                  <div class=\"offset-xl-1 col-lg-4\">\n            <h2 class=\"h2 mb-lg-0\">\n              Commande &#038; livraison            <\/h2>\n          <\/div>\n        \n        <div class=\"col-lg-8 col-xl-6\">\n          <table id=\"customDataTableService_commande-livraison\" class=\"custom-data-table mb-4\" style=\"width:100%\">\n            <thead style=\"display: none!important;\">\n              <tr>\n                <th><\/th>\n              <\/tr>\n            <\/thead>\n            <tbody>\n                                                              <tr id=\"DataTableRow_commande-livraison_0\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_0\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_0\">\n                <span>O\u00f9 peut-on voir les produits et se faire conseiller?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_0\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>La <a href=\"https:\/\/bicosy.bico.ch\/fr\/magasins\/\">recherche revendeurs<\/a> vous indique les points de vente situ\u00e9s \u00e0 proximit\u00e9. Pour chaque produit, les points de vente qui pr\u00e9sentent ce mod\u00e8le pr\u00e9cis dans leur exposition sont \u00e9galement affich\u00e9s.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_1\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_1\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_1\">\n                <span>Le prix des produits est-le le m\u00eame partout?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_1\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Nous adressons les m\u00eames recommandations de prix \u00e0 tous nos partenaires.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_2\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_2\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_2\">\n                <span>Fabriquez-vous aussi des dimensions sp\u00e9ciales?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_2\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Oui, des dimensions sp\u00e9ciales sont possibles pour de nombreux mod\u00e8les. <a href=\"https:\/\/bicosy.bico.ch\/fr\/contact\/\">Contactez-nous directement<\/a> pour de plus amples informations.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_3\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_3\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_3\">\n                <span>Quel est le d\u00e9lai de livraison des produits?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_3\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Pour tous les produits en stock (couettes, oreillers, accessoires, matelas et sommiers roul\u00e9s BICO basics): env. 5 jours ouvrables (DHL)<br \/>\nLes <a href=\"https:\/\/bicosy.bico.ch\/fr\/livraisons-retours\/\">d\u00e9lais de livraison<\/a> des produits fabriqu\u00e9s sur commande sont les suivants:<br \/>\nMatelas, toppers et sommiers \u00e0 lattes: env. 15 jours ouvrables<br \/>\nLits et lits \u00e0 lattes: 4 \u00e0 6 semaines<br \/>\nLits boxspring: 6 \u00e0 8 semaines<br \/>\nLes dates de livraison exactes vous seront communiqu\u00e9es.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_4\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_4\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_4\">\n                <span>Comment les produits sont-ils livr\u00e9s?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_4\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Les produits de petites dimensions (couettes, oreillers, accessoires, matelas et sommiers roul\u00e9s BICO basics) sont livr\u00e9s par DHL.<br \/>\nLes produits de plus grandes dimensions sont livr\u00e9s par transporteur.<br \/>\nL\u2019entreprise concern\u00e9e vous contactera au sujet de <a href=\"https:\/\/bicosy.bico.ch\/fr\/livraisons-retours\/\">la date de livraison exacte<\/a>.<br \/>\nSi vous le souhaitez, vous pouvez r\u00e9cup\u00e9rer vous-m\u00eame tous les produits sur le site de production BICO de Sch\u00e4nis (SG).<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_5\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_5\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_5\">\n                <span>Est-il possible de venir chercher ma commande?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_5\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Si vous le souhaitez, vous pouvez <a href=\"https:\/\/bicosy.bico.ch\/fr\/livraisons-retours\/\">r\u00e9cup\u00e9rer vous-m\u00eame<\/a> tous les produits sur le site de production BICO de Sch\u00e4nis (SG).<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_6\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_6\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_6\">\n                <span>Est-il possible de faire monter ma commande?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_6\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Vous pouvez ajouter <a href=\"https:\/\/bicosy.bico.ch\/fr\/livraisons-retours\/\">la livraison<\/a> jusque dans votre chambre \u00e0 coucher et le montage des produits grand format lors de la finalisation de la commande en ligne.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_7\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_7\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_7\">\n                <span>Quels sont les frais de livraison?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_7\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><a href=\"https:\/\/bicosy.bico.ch\/fr\/livraisons-retours\/\">Livraison<\/a> gratuite des produits de petites dimensions (couettes, oreillers, accessoires, produits roul\u00e9s BICO basics) par DHL jusqu\u2019en bordure de trottoir.<br \/>\nFrais de livraison pour les produits de plus grandes dimensions (matelas, toppers, sommiers, lits, lits boxspring):<\/p>\n<p>Livraison de produits grand format jusque dans la chambre \u00e0 coucher: CHF 200.\u2013<br \/>\nLivraison et montage: CHF 300.\u2013<br \/>\nLivraison, montage et \u00e9limination de l\u2019ancien matelas et\/ou sommier (hors d\u00e9montage de l\u2019ancien cadre de lit): CHF 350.\u2013<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_8\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_8\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_8\">\n                <span>Comment faire \u00e9liminer mon ancien syst\u00e8me de lit\/matelas?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_8\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Sur demande, nous \u00e9liminons volontiers les anciens produits remplac\u00e9s dans le cadre d\u2019une commande. L\u2019\u00e9limination peut \u00eatre r\u00e9serv\u00e9e en m\u00eame temps que la livraison et le montage lors de la finalisation de la commande en ligne.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15235,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:11982760},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}\">Sur demande, nous <a href=\"https:\/\/bicosy.bico.ch\/fr\/livraisons-retours\/\">\u00e9liminons<\/a> volontiers les anciens produits remplac\u00e9s dans le cadre d\u2019une commande. L\u2019\u00e9limination peut \u00eatre r\u00e9serv\u00e9e en m\u00eame temps que la livraison et le montage lors de la finalisation de la commande en ligne.<\/span><\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_9\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_9\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_9\">\n                <span>O\u00f9 faut-il saisir le code d\u2019un bon d\u2019achat?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_9\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Lors de la commande en ligne, un champ permettant de saisir le code du bon s\u2019affiche avant le paiement.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15235,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:11982760},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}\">Lors de la commande en ligne, un champ permettant de saisir le code du bon s\u2019affiche avant le paiement.<\/span><\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_10\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_10\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_10\">\n                <span>Quels sont les modes de paiement?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_10\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Nous acceptons les modes de paiement suivants:<br \/>\nCarte de cr\u00e9dit (VISA et MasterCard)<br \/>\nPostFinance (compte e-finance ou PostFinance Card)<br \/>\nTwint<br \/>\nPayPal<br \/>\nPaiement sur facture<br \/>\nFinancement \u00e0 0%<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_11\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_11\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_11\">\n                <span>Est-il possible de renvoyer les produits?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_11\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Vous b\u00e9n\u00e9ficiez d\u2019une garantie satisfaction de 100 jours sur tous les matelas BICO et Isabelle. En cas d\u2019insatisfaction, vous pouvez \u00e9changer le noyau de votre matelas contre un autre de m\u00eame mod\u00e8le ou de m\u00eame hauteur <a href=\"https:\/\/bicosy.bico.ch\/fr\/livraisons-retours\/\">jusqu\u2019\u00e0 100 jours apr\u00e8s la livraison<\/a>. Nous facturons pour cela un forfait de service de CHF 110.\u2013. Les \u00e9ventuelles diff\u00e9rences de prix sont \u00e0 votre charge.<br \/>\nEn cas d\u2019insatisfaction, vous pouvez retourner les matelas BICO basics jusqu\u2019\u00e0 100 jours apr\u00e8s la livraison. Le prix vous est int\u00e9gralement rembours\u00e9. Nous organisons l\u2019enl\u00e8vement du matelas d\u00e9roul\u00e9. Nous vous envoyons \u00e0 cette fin une housse en plastique dans laquelle l\u2019emballer. Notre service de transport vous contacte pour r\u00e9cup\u00e9rer le matelas gratuitement et nous vous remboursons le prix d\u2019achat.<br \/>\nVeuillez toutefois garder en m\u00e9moire qu\u2019il faut compter 30 nuits en moyenne pour que le corps s\u2019habitue \u00e0 une nouvelle literie. La garantie satisfait ou rembours\u00e9 ne s\u2019applique pas aux sommiers.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_12\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_12\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_12\">\n                <span>Comment demander un retour ou un \u00e9change de noyau?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_12\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Veuillez utiliser le <a href=\"https:\/\/bicosy.bico.ch\/fr\/contact\/\">formulaire de contact<\/a> pour:<br \/>\nles \u00e9changes de noyau des matelas BICO et Isabelle (100 jours)<br \/>\nles retours de matelas BICO basics (100 jours)<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_commande-livraison_13\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecommande-livraison_13\" aria-expanded=\"false\" aria-controls=\"collapsecommande-livraison_13\">\n                <span>Comment faut-il emballer le produit pour le retour?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecommande-livraison_13\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Nous vous informons de la marche \u00e0 suivre d\u00e8s que vous <a href=\"https:\/\/bicosy.bico.ch\/fr\/livraisons-retours\/\">signalez un retour<\/a>.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                            <\/tbody>\n          <\/table>\n                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    <div class=\"existing-row-ids\" data-row-ids=\"DataTableRow_commande-livraison_0,DataTableRow_commande-livraison_1,DataTableRow_commande-livraison_2,DataTableRow_commande-livraison_3,DataTableRow_commande-livraison_4,DataTableRow_commande-livraison_5,DataTableRow_commande-livraison_6,DataTableRow_commande-livraison_7,DataTableRow_commande-livraison_8,DataTableRow_commande-livraison_9,DataTableRow_commande-livraison_10,DataTableRow_commande-livraison_11,DataTableRow_commande-livraison_12,DataTableRow_commande-livraison_13\" style=\"display:none!important;\">\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<div id=\"service-garantie\" class=\"accordion-element \n mt-medium mb-small\">\n\n      <div class=\"container\">\n      <div class=\"row \">\n\n                  <div class=\"offset-xl-1 col-lg-4\">\n            <h2 class=\"h2 mb-lg-0\">\n              Service &#038; garantie            <\/h2>\n          <\/div>\n        \n        <div class=\"col-lg-8 col-xl-6\">\n          <table id=\"customDataTableService_service-garantie\" class=\"custom-data-table mb-4\" style=\"width:100%\">\n            <thead style=\"display: none!important;\">\n              <tr>\n                <th><\/th>\n              <\/tr>\n            <\/thead>\n            <tbody>\n                                                              <tr id=\"DataTableRow_service-garantie_0\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseservice-garantie_0\" aria-expanded=\"false\" aria-controls=\"collapseservice-garantie_0\">\n                <span>O\u00f9 trouver les instructions d\u2019utilisation et de montage?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseservice-garantie_0\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Toutes les <a href=\"https:\/\/bicosy.bico.ch\/fr\/mode-emploi-notice-de-montage\/\">instructions<\/a> sont disponibles sous notre rubrique \u00abService\u00bb.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_service-garantie_1\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseservice-garantie_1\" aria-expanded=\"false\" aria-controls=\"collapseservice-garantie_1\">\n                <span>Mon produit BICO est d\u00e9fectueux. \u00c0 qui m\u2019adresser?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseservice-garantie_1\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Veuillez utiliser notre <a href=\"https:\/\/bicosy.bico.ch\/fr\/contact\/\">formulaire de contac<\/a>t pour que nous puissions trouver rapidement la meilleure solution possible conform\u00e9ment \u00e0 nos dispositions de garantie.<br \/>\nSi la <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">garantie<\/a> totale de 2 ans a expir\u00e9, nous nous r\u00e9servons le droit de facturer un forfait de CHF 110.\u2013 pour le d\u00e9placement d\u2019une personne du service client\u00e8le.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_service-garantie_2\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseservice-garantie_2\" aria-expanded=\"false\" aria-controls=\"collapseservice-garantie_2\">\n                <span>Quelles sont les dispositions de garantie applicables aux produits?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseservice-garantie_2\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Vous trouverez ici toutes les informations relatives \u00e0 votre <a href=\"https:\/\/bicosy.bico.ch\/fr\/garantie-entretien\/\">garantie<\/a>.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_service-garantie_3\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseservice-garantie_3\" aria-expanded=\"false\" aria-controls=\"collapseservice-garantie_3\">\n                <span>Comment obtenir une pi\u00e8ce de rechange pour un produit?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapseservice-garantie_3\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Veuillez envoyer une photo de la pi\u00e8ce de rechange souhait\u00e9e et les renseignements suivants \u00e0 l\u2019adresse <a href=\"mailto:ersatzteil@hildinganders.com\">ersatzteil@hildinganders.com<\/a><br \/>\n&#8211; quantit\u00e9 de pi\u00e8ces de rechange n\u00e9cessaires<br \/>\n&#8211; mod\u00e8le<br \/>\n&#8211; ann\u00e9e d\u2019achat<br \/>\n&#8211; votre adresse<br \/>\nNous v\u00e9rifierons volontiers si la pi\u00e8ce de rechange souhait\u00e9e est encore disponible chez nous et vous contacterons dans tous les cas.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                            <\/tbody>\n          <\/table>\n                                                                                                                                                                                                                    <div class=\"existing-row-ids\" data-row-ids=\"DataTableRow_service-garantie_0,DataTableRow_service-garantie_1,DataTableRow_service-garantie_2,DataTableRow_service-garantie_3\" style=\"display:none!important;\">\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<div id=\"compte-client\" class=\"accordion-element \n mt-medium mb-small\">\n\n      <div class=\"container\">\n      <div class=\"row \">\n\n                  <div class=\"offset-xl-1 col-lg-4\">\n            <h2 class=\"h2 mb-lg-0\">\n              Compte client            <\/h2>\n          <\/div>\n        \n        <div class=\"col-lg-8 col-xl-6\">\n          <table id=\"customDataTableService_compte-client\" class=\"custom-data-table mb-4\" style=\"width:100%\">\n            <thead style=\"display: none!important;\">\n              <tr>\n                <th><\/th>\n              <\/tr>\n            <\/thead>\n            <tbody>\n                                                              <tr id=\"DataTableRow_compte-client_0\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecompte-client_0\" aria-expanded=\"false\" aria-controls=\"collapsecompte-client_0\">\n                <span>Comment cr\u00e9er un compte client?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecompte-client_0\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Vous pouvez <a href=\"https:\/\/bicosy.bico.ch\/fr\/inscrire\/\">enregistrer votre compte client ici<\/a>. Pour que votre enregistrement soit r\u00e9ussi, vous devez cliquer sur le lien dans le mail de v\u00e9rification.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_compte-client_1\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecompte-client_1\" aria-expanded=\"false\" aria-controls=\"collapsecompte-client_1\">\n                <span>Vous avez oubli\u00e9 votre mot de passe?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecompte-client_1\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Si vous ne vous souvenez plus de votre mot de passe, vous pouvez facilement le <a href=\"https:\/\/bicosy.bico.ch\/fr\/mon-compte\/lost-password\/\">r\u00e9initialiser ici<\/a>. Saisissez l&rsquo;adresse e-mail avec laquelle vous \u00eates enregistr\u00e9\/e sur bico.ch. Nous vous enverrons un e-mail contenant un lien pour r\u00e9initialiser votre mot de passe.<br \/>\nCela peut prendre quelques minutes avant que vous ne receviez l&rsquo;e-mail. Veuillez \u00e9galement consulter votre dossier de spams.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_compte-client_2\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecompte-client_2\" aria-expanded=\"false\" aria-controls=\"collapsecompte-client_2\">\n                <span>O\u00f9 puis-je changer mon adresse?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecompte-client_2\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Si vous souhaitez modifier votre adresse, vous pouvez <a href=\"https:\/\/bicosy.bico.ch\/fr\/mon-compte\/edit-address\/\">adapter ici l&rsquo;adresse de facturation ou de livraison<\/a>.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_compte-client_3\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecompte-client_3\" aria-expanded=\"false\" aria-controls=\"collapsecompte-client_3\">\n                <span>Comment puis-je changer mon mot de passe, mon e-mail ou mon nom?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecompte-client_3\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Sous <a href=\"https:\/\/bicosy.bico.ch\/fr\/mon-compte\/edit-account\/\">\u00abD\u00e9tails du compte<\/a>\u00bb, vous pouvez changer votre nom et votre adresse e-mail. De plus, vous pouvez d\u00e9finir un nouveau mot de passe.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_compte-client_4\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecompte-client_4\" aria-expanded=\"false\" aria-controls=\"collapsecompte-client_4\">\n                <span>O\u00f9 puis-je suivre ma commande?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecompte-client_4\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Sous \u00ab<a href=\"https:\/\/bicosy.bico.ch\/fr\/mon-compte\/orders\/\">Commandes<\/a>\u00bb, vous avez un aper\u00e7u de toutes vos commandes. Vous pouvez y t\u00e9l\u00e9charger \u00e0 nouveau les documents ou contacter directement notre service client\u00e8le si vous avez des questions.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_compte-client_5\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecompte-client_5\" aria-expanded=\"false\" aria-controls=\"collapsecompte-client_5\">\n                <span>Comment puis-je d\u00e9sactiver mon compte client?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecompte-client_5\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Veuillez vous adresser \u00e0 <a href=\"mailto:kontakt@bico.ch\">kontakt@bico.ch<\/a>. Nous supprimerons volontiers votre compte.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_compte-client_6\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecompte-client_6\" aria-expanded=\"false\" aria-controls=\"collapsecompte-client_6\">\n                <span>Que se passe-t-il avec mes donn\u00e9es?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecompte-client_6\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Veuillez consulter notre <a href=\"https:\/\/bicosy.bico.ch\/fr\/declaration-de-confidentialite\/\">politique de confidentialit\u00e9<\/a>.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                                                  <tr id=\"DataTableRow_compte-client_7\">\n                    <td>\n                      <div class=\"custom-collapse-item\">\n    <div class=\"custom-collapse-item-inner\">\n\n        <h4 class=\"custom-collapse-item-header my-0\">\n            <button class=\"custom-collapse-item-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsecompte-client_7\" aria-expanded=\"false\" aria-controls=\"collapsecompte-client_7\">\n                <span>Ai-je besoin d&rsquo;un compte client pour pouvoir faire des achats sur bico.ch?<\/span>\n                <div class=\"custom-collapse-item-icon-wrapper\">\n                    <div class=\"custom-collapse-item-icon-inner\"><\/div>\n                <\/div>\n            <\/button>\n        <\/h4>\n        <div class=\"custom-collapse-item-collapse collapse\" id=\"collapsecompte-client_7\">\n            <div class=\"custom-collapse-item-collapse-body\">\n                                        <div class=\"inner-element-wrapper inner-titel-text\">\n                            <div class=\"wysiwyg font-size-body text-medium font-secondary\">\n                <p>Vous n&rsquo;avez pas obligatoirement besoin d&rsquo;un compte client. Vous pouvez aussi commander en tant qu&rsquo;invit\u00e9.<\/p>\n            <\/div>\n            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>                    <\/td>\n                  <\/tr>\n                                                            <\/tbody>\n          <\/table>\n                                                                                                                                                                                                                                                                                                                                                                                                                    <div class=\"existing-row-ids\" data-row-ids=\"DataTableRow_compte-client_0,DataTableRow_compte-client_1,DataTableRow_compte-client_2,DataTableRow_compte-client_3,DataTableRow_compte-client_4,DataTableRow_compte-client_5,DataTableRow_compte-client_6,DataTableRow_compte-client_7\" style=\"display:none!important;\">\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<div id=\"bild-text-block_585492bd1e8106421d7dbea647609aa0\" class=\"bild-text \n mb-medium variante-1 mobile-column\">\n\n  \n\n\n\n  <div class=\"container\">\n    <div class=\"row element-row align-items-center align-items-lg-start \">\n\n      \n      <div class=\"text-column col-md-8 col-lg-5 col-lg-5 offset-lg-0 offset-xl-1 col-xl-4\n         mt       \">\n\n                  <h3 class=\"h5 lead\">Hilfe<\/h3>\n                          <h2  class=\"h2 large \">Vous avez des questions?<\/h2>\n                \n                  <div class=\"custom-table-wrapper\">\n                                          <div class=\"custom-tr d-flex flex-xl-column flex-xxl-row flex-wrap align-items-center align-items-xl-start align-items-xxl-center\">\n                  <strong class=\"d-block font-size-body font-secondary\">T\u00e9l\u00e9phone<\/strong>\n                                      <div>\n                      <a class=\"line-link\" href=\"tel:+41556196600\">\n                        +41 55 619 66 00                      <\/a>\n                    <\/div>\n                                  <\/div>\n                                                        <div class=\"custom-tr d-flex flex-xl-column flex-xxl-row flex-wrap align-items-center align-items-xl-start align-items-xxl-center\">\n                  <strong class=\"d-block font-size-body font-secondary\">E-mail<\/strong>\n                                      <div>\n                      <a class=\"line-link\" href=\"mailto:kont&#97;&#107;t&#64;b&#105;c&#111;.&#99;&#104;\">\n                        kon&#116;&#097;&#107;t&#064;bi&#099;&#111;&#046;&#099;h                      <\/a>\n                    <\/div>\n                                  <\/div>\n                                    <\/div>\n        \n\n                  <div class=\"btn-wrapper\">\n                                          <div>\n                  <button class=\"btn btn-primary\" type=\"button\" data-bs-toggle=\"offcanvas\" data-bs-target=\"#offcanvasContact\" aria-controls=\"offcanvasContact\">\n                    Formulaire de contact                  <\/button>\n                <\/div>\n                                    <\/div>\n        \n        \n\n\n      <\/div>\n\n      \n              <div class=\"image-column  offset-lg-1 col-lg-6 offset-xl-1 col-xl-6\">\n                  <\/div>\n      \n\n      \n\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16344","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ \u2013 beaucoup d&#039;informations utiles | BICO<\/title>\n<meta name=\"description\" content=\"Nous r\u00e9pondons ici \u00e0 vos principales questions sur nos produits et services.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Nous r\u00e9pondons ici \u00e0 vos principales questions sur nos produits et services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bicosy.bico.ch\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"BICO\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bicoswitzerland\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-16T08:32:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bicosy.bico.ch\/wp-content\/uploads\/2022\/11\/bico-startseitenbild-schweizer-berge-sternenhimmel.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<script type=\"application\/ld+json\" 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